Frequently Asked Questions

• Go to the SHOP page
  • The products available to you will be displayed here. Available products vary based on a number of factors, but our standard products are the Digital Marketing campaigns shown here.
  • Select the product that matches the Platforms you would like to set up (typically: Meta, Google, or Both)

• Once you select the product, you will select which Location you are setting up this Subscription for.
  • If this is your first Location with us, you will only see the "Create a new Campaign" box.
  • If you have previously run the Location with us and want to start the Subscription back up for that Location, you can select it in the top section of this page.
  • Locations with a currently Active subscription will be shown in the bottom section of this page, and cannot have a new subscription created for them. If you need to make changes to an existing location's subscription, see "How Do I Manage My Subscriptions?" on this page.
    • If you want to Add or Remove a platform (Meta or Google) from an existing subscription, please contact your Digital Marketing Specialist.

• If you are adding a New Location, you will be taken to this page. If you selected a previously run Location, skip to the next section.
  • Select the Client Record from the drop down. In most cases there will only be one Client record, but in some instances a User will have access to multiple Client records.
  • Once you select the Client Record, the Brand Name should auto populate based on that Client record. 
  • Enter the Studio Location Name. This is often the city the location is in, but can also be a region or a special area of town (Downtown, West End, etc.).
    • The Campaign Name used throughout our system is a combination of the Brand Name and the Location Name fields. This will be displayed in the Campaign Name section, which is not editable. If needed, you can edit the Brand Name or Location Name fields so that the Campaign Name looks correct.
  • Fill out the remaining fields in this form.
    • If you are running a Meta campaign, please provide your Facebook Page URL.
    • The CRM Name field is typically used to let us know what system you use to follow up with your leads or manage your memberships. Common CRMs include ClubReady and Mindbody, but there are many others.
      • If your CRM has specific IDs for each location, please provide the ID for the location you are setting up.
    • The Notes field can be used to communicate anything you'd like about this location.
• If you accidentally clicked on New Campaign but you instead want to Reactivate a location that has already run with us, you can click the Change Selection button on the top right to go back to the previous page.

• Whether you created a new location or selected an existing one, you will then be taken to this page to select your Ad Spend Amounts.
  • Based on the product you selected, you will see the options for Ad Spends. 
    • Click the drop down to select your desired Monthly Ad Spend.
    • Your Management Fee will be displayed here. This is based on the product selected and cannot be changed.
  • Once you are happy with the Ad Spends selected, click Continue To Cart.

• The final page is the Checkout.
  • Start Date: Select whether you would like to start on the 1st of Next Month or As Soon As Possible. 
    • If you select the 1st of Next Month, you won't be charged anything at this time. We will start on your setup process, but nothing will go Live until the 1st. You will be charged the full subscription amount on the 1st of the next month.
    • If you select As Soon As Possible, you will be charged a prorated amount for the rest of this month. We will get your campaign set up and started as soon as possible, and your prorated ad spend will be spent this month. On the 1st of the next month, you will be charged your full subscription amount.
  • Payment Method
    • If you have a saved Payment Method in your account, it will show up here. If you have many saved payment methods, they will all be here but you may need to scroll to see them all.
      • If you want to use a saved Payment Method, select it.
    • If you need or want to add a new Payment Method, click the + button.
      • Fill out the Payment Method information and click Save. 
        • If you have any questions about the Payment Method window, see the "How Do I Manage My Subscriptions?" section of this page.
  • If you have any Coupon Codes that were provided to you, you can enter them here (this is rare).
    • Make sure to click Apply Coupon to ensure the coupon has been applied.
      • When the coupon has been applied, you will see a message below the button that says "Coupon Applied". You sometimes have to click the Apply Coupon button a second time in order for it to be correctly applied.
  • The right hand section of the page will give you a full recap of your current order and recurring subscription.
    • The Total is what you will be charged today.
    • The Recurring Total is what you will be charged on the 1st of the next month. 
      • If you do have a Coupon, these aren't factored into the recurring total as they may or may not persist on a subscription.
        • You can always speak with your Digital Marketing Specialist or Business Development representative about any coupons applied to your subscription.
  • Finally, check to box to accept our Terms of Service.
    • You can click the terms of service link to open our Terms in a new window to review them.
  • If the Start Date, Payment Method, Coupons, or Terms of Service aren't properly selected and applied, the Place Order button will remain Gray. Once all are selected properly, the button will turn Orange and you can Place your Order.
    • If there are no issues with the initial order, you will be shown an Order Confirmation screen.
      • You will be emailed a receipt of your Order. If you want, you can also download it directly from this page. 
    • If there is a problem with the order, there will be a message stating that an error occurred. You can view the Order from your My Account page to see what the issue was so you can get it corrected. See the "How Do I Manage My Subscriptions?" section on this page for more information.
  • Our team will then get started on setting up your campaign, and your Digital Marketing Specialist will be in touch shortly!

• You can change the Payment Method or Ad Spend amounts by clicking the Edit Subscription button in the top right of the page.
  • You can Edit just the Ad Spend amounts by clicking the blue edit link next to any Ad Spend.
  • You can Change just the Payment Method by clicking the purple “Change Payment Method” button.
    • This will allow you to select a Payment Method you have previously added to your account.
• You can Add a New Payment Method by clicking the blue “Add New Payment Method” button.
  • This will allow you to create a new payment method from this page and immediately assign it to this Subscription. The Payment Method window is the same as in the Payment Methods section above.
• You can click Edit Billing Info to edit the existing payment method's Billing Information such as Name, Address, and Nickname (you cannot Edit a payment method to change it to a different card or change it to ACH – to do that, you need to Add a New payment method).

All Orders use the information from the subscription they are tied to in order to process all payments. The Billing Info and Subscription Info boxes contain this information.

• If the Order failed for any reason, you will see a green “Pay” button. If the payment failure reason has been resolved, you can click the Pay button to try and process the Order again.
• You can Change the Payment Method associated with the Order’s subscription by clicking the purple “Change Subscription Payment Method” button.
  • This will allow you to select a Payment Method you have previously added to your account.
• You can Add a New Payment Method by clicking the blue “Add New Payment Method” button. This will allow you to create a new payment method from this page and immediately assign it to this Order’s subscription.
• You can click Edit Billing Info to edit the existing subscription's payment method Billing Information such as Name, Address, and Nickname (you cannot Edit a payment method to change it to a different card or change it to ACH – to do that, you need to Add a New payment method).